17 Nov Ask the Expert – QuickBooks Remote Access
Ask the Expert – QuickBooks Remote Access
Q – I have been using the Remote Access since last year, but I guess my year for free is up because I now have to pay for the service. Once I started using it, on several occasions I have had a problem where I can move around with the mouse, but cannot type any numbers (and neither can the client while we are “online” together). Do you have any suggestions?
A – With the remote access feature, it uses WebEx for the technology. It sounds like the program file has become corrupted. My suggestion would be to go to the control panel and add/remove programs. From here you can remove web ex, also, if you see WebEx access anywhere (or any other WebEx programs) remove them as well. You will be prompted to download them again the next time you go to use the service.
As an aside, since you are paying for the upgraded features, it is probably worth your time to become familiar with them. For example, if you visit qba.webex.com you will be able to set up remote computers. The most effective way to do this is when you are working on line with a client so you can set up their computer on your list. Otherwise, you will need to provide them with your user name and password to have them set it up for you. There are other features that may be of interest to you also such as file transfer and remote printing, just to name a few…