26 Aug Featured Client: BEAR Data Solutions Inc.
Overview
With 14 locations in California, Nevada, Virginia, and Australia, our client BEAR Data Solutions (http://www.beardatasolutions.com/) is a global provider of technology products and solutions committed to providing their customer base with a competitive advantage with innovative, secure, and efficient solutions. We have been working with Bear Data for more than 4 years and have been privy to watching some phenomenal growth.
According to an interview in the San Francisco Business Times (http://www.beardatasolutions.com/company/news/media-coverage/media-coverage-3/), “BEAR Data Solutions has built a business catering its IT solutions to all types, sizes and manner of businesses, and the result has been at least 38 percent revenue growth year-over-year since it opened its doors in 2004.” This is impressive growth, but even more so when you consider the challenges many other businesses have experienced during that time.
More About the Company
BEAR Data Solutions, Inc., a San Francisco-based global IT service provider, helps clients design, optimize, and support mission-critical IT infrastructures. By combining expert engineering resources, best-of-breed technologies, and superior customer service, BEAR Data delivers high-performance IT solutions and services including virtualization, unified communications, networking, storage, database, security, managed services, wireless, staffing, and support contract management.
During a time when so many businesses are struggling, BEAR Data’s recipe for success is due to our focus on customer service and our high level of expertise for the technology solutions and services we provide. Let’s face it — all VARs, including BEAR Data, pretty much offer the same products, services and prices. That’s not why organizations hire a VAR. BEAR Data understands the Value Add in Value Added Reseller like our customers do. BEAR Data takes the initiative to learn about the clients’ business and to listen to their needs and challenges. We respond to inquiries in minutes, not hours and ensure orders are accurate the first time. We can look people straight in the eye and give pragmatic advice that makes the project better, not our wallets bigger. We are flexible when it comes to making the inevitable changes that need to occur to improve solutions. And we promise that we will be accountable if something isn’t working and get it fixed. Because when a business hires BEAR Data for a project, we want our clients to say to themselves, “They’re on it.”
BEAR Data has been selected to the INC 5000 list of fastest growing companies in North America the last 3 years ( this list is based on 5 years growth ), we have also achieved been a part of the CRN Magazine Tech Elite 250 the last 2 years as well as a part of the Solution Provider 500 of the top 500 SP’s in North America the past 4 years.
QuickBooks and Integrated Applications
When we originally began working with BEAR Data Solutions, they were using QuickBooks Pro and the file was growing quickly. They were also using Quotewerks, but not taking advantage of the QuickBooks integration. The first thing we did was to upgrade to the current QuickBooks Enterprise Solutions version to deal with the number of user issue, and shortly after that, we encouraged them to begin using customer:job functionality in conjunction with Quotewerks to permit creating a back log report for work in process using XpandedReports. Since then we have been available on an on-call basis as various issues arise.